At Guin Sales Store, we stand behind the premium quality of our athletic apparel. However, if you’re not completely satisfied with your purchase of our featured jerseys, hoodies, training gear, or other products, we’re happy to offer returns or exchanges within 15 days of delivery.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be unused, unworn, and in its original condition with all tags attached
  • Item must be in the original packaging
  • Return must be initiated within 15 days of delivery
  • Proof of purchase or order number must be provided

Note: For hygiene reasons, we cannot accept returns or exchanges on Men’s T-Shirts & Polos and Women’s Featured Jerseys if the original packaging has been opened or tags removed.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact Us: Email our customer service team at [email protected] with your return/exchange request using the template below.
  2. Wait for Approval: We’ll respond within 2 business days with return instructions and an RMA number.
  3. Package Your Item: Securely pack the item in its original packaging and include all tags.
  4. Ship Your Return: Send the package to our fulfillment center at:
    Guin Sales Store Returns
    3804 Parrill Court
    East Chicago, US 46312
  5. Track Your Return: We recommend using a trackable shipping service.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Guin Sales Store Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item Details:
Product Name: [Product Name]
Size: [Size]
Color: [Color]
Quantity: [Quantity]

Reason for Return/Exchange: [Please specify]

For exchanges, my preferred replacement item is: [Product Name, Size, Color if different]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Refund Process

Once your return is received and inspected (typically within 5 business days of arrival at our facility), we will process your refund or exchange:

  • Refund Method: Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after approval
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error.

Exchange Process

For exchanges:

  • We will ship your replacement item once the original item is received and approved
  • Standard shipping rates apply for exchanges unless the original shipment was free
  • If the exchange item is of higher value, you will be charged the difference

Damaged or Defective Items

If you receive a damaged or defective item from our premium athletic wear collection:

  • Contact us immediately at [email protected] with photos of the damage/defect
  • We will provide a prepaid return label and expedite your replacement
  • You may choose a refund instead if preferred

International Returns

For our global customers (excluding some Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid customs charges
  • We are not responsible for items lost or damaged in return transit

For any questions about our returns policy, don’t hesitate to contact our customer service team at [email protected].

Thank you for choosing Guin Sales Store for your premium athletic apparel needs.