At Guin Sales Store, we combine premium menswear with practical service. Below you’ll find answers to common questions about our products, delivery, and policies—all designed with the modern man in mind.
Product Questions
What types of products does Guin Sales Store specialize in?
We curate premium menswear that bridges lifestyle needs—from gym to street, office to weekend. Our collections include:
- Featured jerseys
- Hoodies & sweatshirts
- Training tops
- T-shirts & polos
- Shorts
How would you describe the style of your clothing?
Our designs blend athletic functionality with urban sophistication, featuring clean lines, premium fabrics, and thoughtful details inspired by collegiate aesthetics (including Trinity College Dublin influences).
Are your products true to size?
Yes, our sizing follows standard measurements. However, if you’re between sizes or prefer a specific fit, we recommend sizing up for a looser fit or down for a more tailored look. Each product page includes detailed size charts.
Ordering & Account
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Account holders enjoy faster checkout and order tracking.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your registered email address. You’ll receive instructions to reset your password within minutes.
Can I modify or cancel my order after placing it?
We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to modify or cancel an order. We’ll do our best to accommodate your request.
Payment Options
What payment methods do you accept?
We accept all major payment options for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Why was my payment declined?
Common reasons include insufficient funds, incorrect CVV code, or your bank’s fraud prevention measures. We recommend double-checking your details or contacting your card issuer.
Shipping & Delivery
Where do you ship?
We ship globally to 30+ countries (excluding select Asian regions and remote areas). During checkout, simply enter your address to confirm availability.
What are my shipping options?
We offer two premium shipping methods:
- Express Delivery ($12.95): 1-2 day processing + 10-15 day delivery via DHL/FedEx
- Free Standard Shipping (orders over $50): 1-2 day processing + 15-25 day delivery via EMS
Why does shipping take 10-25 days?
Unlike fast fashion brands that overpromise, we provide realistic timelines for international shipping. Our 1-2 day processing is exceptionally fast, while the transit time reflects standard international logistics for premium service.
Can I track my order?
Yes! You’ll receive a tracking number via email once your order ships. Track your package directly through DHL, FedEx, or EMS’s website.
What’s your return policy?
We offer a 15-day return window from the delivery date. Items must be unworn, unwashed, with tags attached. Please email [email protected] to initiate a return. Return shipping costs are the customer’s responsibility unless the item is defective.
What if my package is lost or damaged?
Contact us immediately at [email protected] with your order number and photos of any damage. We’ll work with our carriers to resolve the issue promptly.
Contact Information
How can I contact customer service?
Our Chicago-based team is available via email at [email protected]. We typically respond within 24 business hours.
What’s your physical address?
Guin Sales Store
3804 Parrill Court
East Chicago, US 46312
(Warehouse only—no retail storefront)
3804 Parrill Court
East Chicago, US 46312
(Warehouse only—no retail storefront)
Still have questions? Our team is committed to providing the same level of service excellence that goes into every stitch of our apparel. Email us at [email protected] for personalized assistance.